Forgotten USI or Password – Online self-serve available

Forgotten your Unique Student Identifier (USI) or your password, don’t worry as this can happen to anyone from time to time.  It will only take a couple of minutes for you to get your USI back or to reset your password and this can be done on your mobile phone, tablet or computer.

The USI Registry System has a new, simplified functionality to help students reset a forgotten password or recover a forgotten USI.

If you know your email address or mobile number used when creating your USI, you will no longer need to enter all their personal details, undergo an evidence of identity check, or correctly answer security questions.

Students can now choose any of the following options and then follow the prompts to either reset their password or retrieve their USI.
• Email address
• Mobile number
• Personal details (Please note: the personal details option has also been simplified but a document verification service or individual’s security questions will still need to be checked if this option is selected).

You can download these Forgotten USI and Forgotten Password Fact Sheets for more information.

Have you set up your USI yet?  This Student Information USI Fact Sheet has been designed for students and gives an outline of the USI and how students can create their own USIs.