Certificate IV in Business (BSB40215)

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Course Overview

Consider studying Certificate IV in Business if you wish to develop your performance and skills in business operations that requires a moderate level of decision making and self-responsibility.

The Certificate IV in Business will enable you to build on your experience, well-developed skills and broad knowledge base in a business environment and progress to a leadership role.

This qualification is suited for people working as administrators and project officers who have well-developed skills and a broad knowledge base to apply solutions to unpredictable problems and analyse information. You may provide leadership and guidance with some limited responsibility for others.

Entry Requirements

There are no entry requirements for this qualification.

People considering studying BSB40215 may have backgrounds that include:

  • Previous experience in the business sector, returning to the workforce and wishing to improve their skills
  • Current employees seeking to provide leadership and guidance to others
  • Current employees with limited responsibility for the output of others
  • Previous business experience and aspiring to gain recognition of their skills and knowledge
  • A desire to seek a study pathway towards a higher AQF qualification

Pathways

Into the qualification

Preferred pathways for candidates considering this qualification include:

BSB30115 Certificate III in Business or other relevant qualification/s OR with vocational experience assisting in a range of work settings without a formal business qualification.

From the qualification

After achieving this qualification candidates may undertake:

BSB50215 Diploma of Business

Study Requirements

To successfully achieve the qualification Certificate IV in Business ( BSB40215 ) you are required to complete a total of 10 units, 1 core unit/s of study and 9 elective unit/s.

Core Unit/s

BSBWHS401 - Implement and monitor WHS policies, procedures and programs to meet legislative requirements

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation’s WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

Elective Unit/s
Following are suggested elective units for this qualification. It is recommended that students discuss the options that best suit their career paths with a trainer prior to enrolment.

BSBCUS401 - Coordinate implementation of customer service strategies

This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.

It applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems, and who may provide guidance or delegate work related tasks to others.

BSBCUS402 - Address customer needs

This unit describes the skills and knowledge required to manage an ongoing relationship with a customer over a period of time. This includes helping customers articulate their needs and managing networks to ensure customer needs are addressed.

It applies to individuals who are expected to have detailed product knowledge in order to recommend customised solutions. In this role, individuals would be expected to apply organisational procedures and be aware of, and apply as appropriate, broader factors involving ethics, industry practice and relevant government policies and regulations.

BSBCUS403 - Implement customer service standards

This unit describes the skills and knowledge required to contribute to quality customer service standards within an organisation.

It applies to individuals who may be frontline managers, team leaders or supervisors who have responsibility for ensuring that customer service systems and customer service standards are implemented.

BSBADM405 - Organise meetings

This unit describes the skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation.

It applies to individuals employed in a range of work environments who are required to organise a variety of meetings. They may provide administrative support within an enterprise, or have responsibility for these tasks in the context of a particular team, workgroup or project.

BSBADM409 - Coordinate business resources

This unit describes the skills and knowledge required to determine and analyse existing and required resources, their effective application and the accountability for their use.

It applies to individuals with a broad knowledge of business resources who contribute well developed skills and knowledge to ensure adequate resources are available to perform the work of the organisation. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

BSBCMM401 - Make a presentation

This unit covers the skills and knowledge required to prepare, deliver and review a presentation to a target audience.

This unit applies to individuals who may be expected to make presentations for a range of purposes, such as marketing, training and promotions. They contribute well developed communication skills in presenting a range of concepts and ideas.

BSBLED401 - Develop teams and individuals

This unit describes the skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.

It applies to individuals with a broad knowledge of learning and development who apply their skills in addressing development needs to meet team objectives. They may have responsibility to provide guidance or to delegate aspects of tasks to others.

BSBMKG413 - Promote products and services

This unit describes the skills and knowledge required to coordinate and review the promotion of an organisation’s products and services.

It applies to individuals with a broad knowledge of the promotion of products and services specific to an organisation. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

BSBMKG414 - Undertake marketing activities

This unit describes the skills and knowledge required to plan, implement and manage basic marketing and promotional activities. It is a foundation unit covering general and basic marketing and promotional activities that do not require detailed or complex planning or implementation.

It applies to people with no previous experience in marketing. It could be undertaken as part of a broader role of a person in a small enterprise, or as part of a marketing plan for a larger enterprise.

FAQ's

How long does the course take?

Total nominal hours = 380 hrs

How will the course be delivered?

Online

How long can I access my Course?

Maximum of 24 months access to your online studies, available 24/7. On enrolment you will receive your user name and password to access all of your online course material and assessments.

Are there any Prerequisites?

You will require sufficient literacy and numeracy skills to complete the course, this will be discussed with your trainer in a pre-training assessment. You will also require access to an internet connection and computer.

Do I get any trainer support?

Training delivery and assessment is by qualified teachers who are experienced in business and will provide you support throughout your course with a balance of theoretical knowledge and real-world application.

Can I apply for Recognition of Prior Learning or just do the assessments?

The assessment only or recognition of prior learning pathway could be appropriate if you’ve got:

  • on-the-job experience
  • want recognition for prior learning or current competencies
  • you may have overseas qualifications
  • you may be a migrant with an established work history
  • you may be returning to the workplace
  • you may be disabled or injured and require a change in career

Can I apply for Credit Transfers?

Students with appropriate prior tertiary studies that satisfy part of the academic requirements of this course may be granted ‘credit’ and/or entry to the course with ‘advanced standing’. YouSTUDY policies apply and applicants are assessed on a case-by-case basis.

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Course Units (Example)

Unit Code Unit Name Unit Type
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements Core
BSBCUS401 Coordinate implementation of customer service strategies Elective
BSBCUS402 Address customer needs Elective
BSBCUS403 Implement customer service standards Elective
BSBADM405 Organise meetings Elective
BSBADM409 Coordinate business resources Elective
BSBCMM401 Make a presentation Elective
BSBLED401 Develop teams and individuals Elective
BSBMKG413 Promote products and services Elective
BSBMKG414 Undertake marketing activities Elective

Job roles this qualification covers includes:

  • Administrator
  • Project Officer