Learn Microsoft Word 2010 - To build your skills and knowledge using Microsoft 2010, enrol in the unit BSBITU201 Produce simple word documents and learn more about the functions at the heart of Word: creating, editing, and formatting documents.
Certificate II in Business (BSB20115)
- Overview
- Study Requirements
- FAQ
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Course Overview
Certificate II in Business is a suitable qualification if you wish to start your career in the business sector and are looking for an entry level office role in a variety of junior administrative positions.
This qualification is suitable for school leavers as an entry level certificate into business, or for people wishing to return to the workforce and wanting to improve their performance and knowledge.
Entry Requirements
There are no entry requirements for this qualification.
People considering studying BSB20115 may have backgrounds that include:
- Previous experience in the business sector, are returning to the workforce and wishing to improve their skills
- School leavers starting their career in the business sector
- No previous experience in business and aspiring to gain entry level skills and knowledge
- Some business experience and aspiring to gain recognition of their skills and knowledge
- A desire to seek a study pathway towards a higher AQF qualification
Pathways
Into the qualification
Preferred pathways for candidates considering this qualification include:
BSB10112 Certificate I in Business or other relevant qualification/s OR with vocational experience assisting in a range of work settings without a formal business qualification.
From the qualification
After achieving this qualification candidates may undertake:
BSB30115 Certificate III in Business.
Study Requirements
To successfully achieve the qualification Certificate II in Business ( BSB20115 ) you are required to complete a total of 12 units, 1 core unit/s of study and 11 elective unit/s.
Core Unit/s
BSBWHS201 - Contribute to health and safety of self and others
This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes.
It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.
Elective Unit/s
Following are suggested elective units for this qualification. It is recommended that students discuss the options that best suit their career paths with a trainer prior to enrolment.
BSBITU101 - Operate a personal computer
This unit describes the skills and knowledge required to start up and use a range of basic functions on a personal computer or business computer terminal.
It applies to individuals who perform a range of routine computer tasks in the various sectors of the business services industry and generally work under direct supervision.
BSBITU201 - Produce simple word processed documents
This unit describes the skills and knowledge required to develop basic keyboard skills using touch typing techniques in a broad range of settings.
It applies to individuals who perform a range of mainly routine tasks and generally work under direct supervision using limited practical skills and fundamental knowledge.
BSBITU202 - Create and use spreadsheets
This unit describes the skills and knowledge required to correctly create and use spreadsheets and charts using spreadsheet software.
It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of creating spreadsheets in a defined context under direct supervision or with limited individual responsibility.
BSBITU203 - Communicate electronically
This unit describes the skills and knowledge required to send, receive and manage electronic mail (email), as well as collaborate online using chat rooms, intranets and instant messaging.
It applies to individuals who use business technology to perform a range of routine tasks to communicate with co-workers, customers or others. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.
BSBWOR202 - Organise and complete daily work activities
This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task.
It applies to individuals working under direct supervision who develop basic skills and knowledge for working in a broad range of settings.
BSBWOR204 - Use business technology
This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data.
It applies to individuals who apply a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility.
BSBIND201 - Work effectively in a business environment
This unit describes the skills and knowledge required to work effectively in a business environment. It includes identifying and working to organisational standards, managing workload, and working as part of a team.
It applies to individuals developing basic skills and knowledge in preparation for working in a broad range of settings.
BSBCMM201 - Communicate in the workplace
This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence.
It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.
BSBWOR203 - Work effectively with others
This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.
BSBCUS201 - Deliver a service to customers
This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.
It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.
BSBCUE301 - Use multiple information systems
This unit describes the skills and knowledge required to use multiple information systems to research information and records, and to maintain up-to-date customer information.
It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team.
FAQ's
How long does the course take?
Total nominal hours = 355 hrs
How will the course be delivered?
Online
How long can I access my Course?
Maximum of 24 months access to your online studies, available 24/7. On enrolment you will receive your user name and password to access all of your online course material and assessments.
Are there any Prerequisites?
You will require sufficient literacy and numeracy skills to complete the course, this will be discussed with your trainer in a pre-training assessment. You will also require access to an internet connection and computer.
Do I get any trainer support?
Training delivery and assessment is by qualified teachers who are experienced in business and will provide you support throughout your course with a balance of theoretical knowledge and real-world application.
Can I apply for Recognition of Prior Learning or just do the assessments?
The assessment only or recognition of prior learning pathway could be appropriate if you’ve got:
- on-the-job experience
- want recognition for prior learning or current competencies
- you may have overseas qualifications
- you may be a migrant with an established work history
- you may be returning to the workplace
- you may be disabled or injured and require a change in career
Can I apply for Credit Transfers?
Students with appropriate prior tertiary studies that satisfy part of the academic requirements of this course may be granted ‘credit’ and/or entry to the course with ‘advanced standing’. YouSTUDY policies apply and applicants are assessed on a case-by-case basis.
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Course Units (Example)
| Unit Code | Unit Name | Unit Type |
|---|---|---|
| BSBWHS201 | Contribute to health and safety of self and others | Core |
| BSBITU101 | Operate a personal computer | Elective |
| BSBITU201 | Produce simple word processed documents | Elective |
| BSBITU202 | Create and use spreadsheets | Elective |
| BSBITU203 | Communicate electronically | Elective |
| BSBWOR202 | Organise and complete daily work activities | Elective |
| BSBWOR204 | Use business technology | Elective |
| BSBIND201 | Work effectively in a business environment | Elective |
| BSBCMM201 | Communicate in the workplace | Elective |
| BSBWOR203 | Work effectively with others | Elective |
| BSBCUS201 | Deliver a service to customers | Elective |
| BSBCUE301 | Use multiple information systems | Elective |
Job roles this qualification covers includes:
- Administration assistant
- Clerical worker
- Data entry operator
- Information desk clerk
- Office junior
- Receptionist
