Enrol in the unit BSBITU303 Design and produce text documents and learn the skills and knowledge required to design and develop text-based documents using advanced features of this word processing software.
Certificate III in Business (BSB30115)
- Overview
- Study Requirements
- FAQ
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Course Overview
Certificate III in Business will enable you to further develop your performance and skills in business operations in particular including developing a moderate level of decision making and self-responsibility.
The qualification will be suitable for people with some experience in the business environment seeking further personal development who perform a range of skilled operations and need to apply discretion, judgement and are required to have some multi-skilling.
Entry Requirements
There are no entry requirements for this qualification.
People considering studying BSB30115 may have backgrounds that include:
- Previous experience in the business sector, returning to the workforce and wishing to improve their skills
- Current employees seeking to develop a moderate level of decision making and self-responsibility in their job role
- Previous business experience and aspiring to gain recognition of their skills and knowledge
- A desire to seek a study pathway towards a higher AQF qualification
Pathways
Into the qualification
Preferred pathways for candidates considering this qualification include:
BSB20115 Certificate II in Business or other relevant qualification/s OR with vocational experience assisting in a range of work settings without a formal business qualification.
From the qualification
After achieving this qualification candidates may undertake:
BSB40215 Certificate IV in Business
Study Requirements
To successfully achieve the qualification Certificate III in Business ( BSB30115 ) you are required to complete a total of 12 units, 1 core unit/s of study and 11 elective unit/s.
Core Unit/s
BSBWHS302 - Apply knowledge of WHS legislation in the workplace
This unit describes the, skills and knowledge required to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace.
This unit applies to individuals who contribute to actions to achieve compliance with WHS legislation as part of their WHS responsibilities, which are in addition to their main duties.
Elective Unit/s
Following are suggested elective units for this qualification. It is recommended that students discuss the options that best suit their career paths with a trainer prior to enrolment.
BSBWRT301 - Write simple documents
This unit describes the skills and knowledge required to plan, draft and finalise a basic document.
It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.
BSBITU303 - Design and produce text documents
This unit describes the skills and knowledge required to design and develop text-based documents using advanced features of word processing software.
It applies to individuals who possess fundamental skills in computer operations and keyboarding, and basic skills in operation of word processing software. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own word processed documents.
BSBITU306 - Design and produce business documents
This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.
It applies to individuals who possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.
BSBITU304 - Produce spreadsheets
This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet software.
It applies to individuals employed in a range of environments who tend to be personally responsible for designing and working with spreadsheets under minimal supervision.
BSBITU302 - Create electronic presentations
This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self access and online access.
It applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations.
BSBDIV301 - Work effectively with diversity
This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.
It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.
BSBCUS301 - Deliver and monitor a service to customers
This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.
It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.
BSBCMM301 - Process customer complaints
This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers.
It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.
BSBFIA301 - Maintain financial records
This unit describes the skills and knowledge required to maintain daily financial records such as reconciling debtors’ and creditors’ systems, preparing and maintaining a general ledger and trial balance and includes activities associated with monitoring cash control for accounting purposes.
It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts and may exercise discretion and judgement using appropriate theoretical knowledge of financial records.
BSBADM311 - Maintain business resources
This unit describes the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks.
It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of business resources and their basic maintenance to provide technical advice and support to a team.
BSBWOR301 - Organise personal work priorities and development
This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.
FAQ's
How long does the course take?
Total nominal hours = 475 hrs
How will the course be delivered?
Online
How long can I access my Course?
Maximum of 24 months access to your online studies, available 24/7. On enrolment you will receive your user name and password to access all of your online course material and assessments.
Are there any Prerequisites?
You will require sufficient literacy and numeracy skills to complete the course, this will be discussed with your trainer in a pre-training assessment. You will also require access to an internet connection and computer.
Do I get any trainer support?
Training delivery and assessment is by qualified teachers who are experienced in business and will provide you support throughout your course with a balance of theoretical knowledge and real-world application.
Can I apply for Recognition of Prior Learning or just do the assessments?
The assessment only or recognition of prior learning pathway could be appropriate if you’ve got:
- on-the-job experience
- want recognition for prior learning or current competencies
- you may have overseas qualifications
- you may be a migrant with an established work history
- you may be returning to the workplace
- you may be disabled or injured and require a change in career
Can I apply for Credit Transfers?
Students with appropriate prior tertiary studies that satisfy part of the academic requirements of this course may be granted ‘credit’ and/or entry to the course with ‘advanced standing’. YouSTUDY policies apply and applicants are assessed on a case-by-case basis.
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Course Units (Example)
| Unit Code | Unit Name | Unit Type |
|---|---|---|
| BSBWHS302 | Apply knowledge of WHS legislation in the workplace | Core |
| BSBWRT301 | Write simple documents | Elective |
| BSBITU303 | Design and produce text documents | Elective |
| BSBITU306 | Design and produce business documents | Elective |
| BSBITU304 | Produce spreadsheets | Elective |
| BSBITU302 | Create electronic presentations | Elective |
| BSBDIV301 | Work effectively with diversity | Elective |
| BSBCUS301 | Deliver and monitor a service to customers | Elective |
| BSBCMM301 | Process customer complaints | Elective |
| BSBFIA301 | Maintain financial records | Elective |
| BSBADM311 | Maintain business resources | Elective |
| BSBWOR301 | Organise personal work priorities and development | Elective |
Job roles this qualification covers includes:
- Customer service adviser
- Data entry operator
- General clerk
- Payroll officer
- Typist
- Word processing operator
